Getting value out of your legal tech post-implementation

By Sarah Scales. Sarah is the Head of Product Marketing at Brightflag, previously serving as a Product Manager and Change Manager. Sarah holds a Bachelor’s Degree in Law and Political Science from Trinity College Dublin and a post-graduate diploma in Software Product Management from Technological University Dublin.  We’ve all heard the horror stories.  A legal ops professional gets excited about …

Mindset for Lawyers – 3 Lessons from Athletes

Some of the most successful businesses and ideas were born in difficult times. Microsoft, Netflix, and Airbnb to name a few.[1] Where you can accept the current reality, but continue working toward your definition of success. mindset awareness can move you from fear, to coping, to inspired leadership. Why does this matter for legal? Because you’re always switched on for your clients. …

How a performance coach supports hyper-growth legal teams.

#1 – VISION  CONNECTING VISION TO REALITY An in-house performance coach supports leadership in visualizing and creating clarity around their vision for a high-performing legal team.  Vision: Many leaders assume the role of CLO or General Counsel without having asked themselves, “what type of leader do I want to be?”, or explored the question “what kind of team am I …

Why Silicon Valley CLO’s are hiring performance coaches for their teams.

Last week, I received this message from a Chief Legal Officer of a Series C startup: “Charlotte – will you be our Billions Coach?” The Silicon Valley startup falls into the innovative, disruptive, rapid growth category. The CLO’s direct reports are the brightest lawyers, privacy leaders, government affairs professionals, and legal ops folk. Performance Coaches for In-house Legal Teams So …

Why high-performing legal teams need Objective, Key Results, (OKRs).

On a recent trip to a Silicon Valley startup client’s office in Palo Alto, California, I had a chance to meet with a high-performing legal team.  These folks aren’t your average legal professionals; they are technically savvy and innovative, and ready to deploy techniques from the world of business and technology, to elevate their team’s culture and performance.  Setting Objectives, …